Frequently Asked Questions

Have questions about our silk products? We've got answers! If you don't see your question here, feel free to contact us.

Ordering & Shipping

How long does shipping take?

We offer standard shipping which typically takes 7-14 business days for delivery within Australia. International shipping times vary by location.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's journey to your door.

What if my order is damaged or lost in transit?

We take great care in packaging your items, but if something arrives damaged or goes missing, please contact us within 48 hours of delivery (or expected delivery date) and we'll make it right.

Product Information

What is Mulberry silk?

Mulberry silk is the highest quality silk available, produced by silkworms that feed exclusively on mulberry leaves. It's known for its exceptional smoothness, durability, and natural sheen. All our products are made from premium 100% Mulberry silk.

What is 'momme' weight?

Momme (mm) is the unit used to measure silk weight and quality. Higher momme means thicker, more durable silk. Our pillowcases are 22-momme, which is considered luxury grade - thick enough to be durable while remaining soft and smooth.

Are your products hypoallergenic?

Yes! Silk is naturally hypoallergenic and resistant to dust mites, mold, and other allergens. It's an excellent choice for people with sensitive skin or allergies.

Will silk help with my hair/skin concerns?

Many customers report improvements in hair texture, reduced frizz, fewer sleep lines, and better skin hydration after switching to silk. While individual results vary, silk's smooth surface and moisture-retaining properties make it beneficial for both hair and skin health.

Care & Maintenance

How do I wash silk products?

We recommend hand washing in cold water with a gentle, pH-neutral detergent. If machine washing, use a delicate cycle in a mesh laundry bag. Never use bleach or harsh chemicals. Air dry away from direct sunlight or tumble dry on the lowest heat setting.

Can I iron silk?

Yes, but only on the lowest heat setting while the silk is still slightly damp. Always iron on the reverse side or use a pressing cloth to protect the fabric.

How long will my silk products last?

With proper care, high-quality silk products can last for years. Many customers use their silk pillowcases for 2-3 years or more with regular washing and gentle handling.

Do silk products shrink?

Silk may shrink slightly if exposed to hot water or high heat. Always use cold water for washing and low heat for drying to maintain the original size and quality.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on unused items in their original packaging. If you're not completely satisfied with your purchase, contact us to initiate a return. Please note that return shipping costs are the customer's responsibility unless the item is defective.

Can I exchange my product for a different color or size?

Yes! Contact us within 30 days of receiving your order to arrange an exchange. We'll help you get the perfect product.

What if I receive the wrong item?

If you receive an incorrect item, please contact us immediately with photos. We'll send you the correct item right away at no additional cost.

Other Questions

Are your products suitable as gifts?

Absolutely! Silk products make luxurious, thoughtful gifts. We can include a gift message with your order - just add a note at checkout.

Do you offer wholesale or bulk discounts?

For wholesale inquiries or bulk orders, please contact us directly at your email address. We'd be happy to discuss special pricing for larger quantities.

Are your products ethically sourced?

We work with suppliers who adhere to ethical manufacturing practices and use sustainably sourced Mulberry silk. Quality and ethics are important to us.

How do I contact customer service?

You can reach us via email or through our contact form. We typically respond within 24 hours during business days.

Still have questions?

We're here to help! Contact us and we'll get back to you as soon as possible.